Value Creation Dynamics | Your Ecosystem Design Hub

Seeing differences between B2C and B2B within Ecosystems and Platforms

July 5, 2021May 5, 2017 by @paul4innovating

Jeffrey wrote a recent post “No walled gardens in B2B platforms” and started with this: “Paul and I have noted throughout our writings on platforms and ecosystems the key differences between companies that interact primarily with consumers (B2C) and companies that interact primarily with other corporations (B2B)”

I wanted to highlight some key differences as a follow-up post and was beginning to work on this when up “pops” a really valuable article by McKinsey “Finding the right digital balance in B2B customer experience”.

Jeffrey and I have championed the idea that customer experience is the ultimate innovation outcome, based on strong ecosystems and platforms so this caught my attention. The article does a good job of focusing the B2B companies to putting customer-centricity and experiences at the heart of their strategy. This offers good advice on the one-to-one model but less on the complications of many businesses working with other business on a two-sided platform of multiple participants

The writers for this McKinsey article, rightly point out the root of the problem is that while the role of customer journeys is central to both B2B and B2C, their incidence and importance are different for B2B and they go on and explain the chief differences.

I’d like to “lift out” these four chief differences McKinsey defines and discuss these more in the multi-sided platform context and ecosystem needs, going beyond the customer experience ones.

The Interconnected Parts of an Ecosystem

July 5, 2021April 10, 2017 by @paul4innovating

Now I relate very strongly to different visuals and this happens to be a current favorite of mine. It sums up the differences between the types of ecosystems we need to recognize and work through.

I came across this in a paper by Katri Valkokari, a Research Manager at VTT Technical Research Centre of Finland in the Business, Innovation and Foresight research area.

Although it presses a number of buttons for me, the paper seems to have limited the differences shown here and I just want to throw this visual open just a little more, in your ‘need to know’ here and then come back to it later.

What Katri does, is provide a really good contribution into how they differ in outcomes, interactions, even a logic of actions and the different ‘actor’ roles for the three.

A return to thinking Ecosystems and Platforms

Recapping our ecosystem and platform thoughts

July 5, 2021March 24, 2017 by @paul4innovating

For those of you following our posts about ecosystems and platforms and their importance to innovation, this is the 30th post offering some thoughts and recaps. We thought it made sense to take a breather before pushing on to other ideas, stop and recap what we’ve been writing about, and perhaps place some of these ideas in context.

Paul Hobcraft and I first began talking about ecosystems and platforms several years ago. It became more evident that innovation is often focused too narrowly, considering only a discrete product or service as its result.

Increasingly, we believe, innovators must become first more aware of the platforms and ecosystems that exist in their markets or segments. Secondly, they must become more willing to innovate about the platform or ecosystem and eventually innovate to change or disrupt the platforms and ecosystems.

Bosch: A Leading Platform Exemplar of Digitally Connecting

July 5, 2021March 1, 2017 by @paul4innovating

bosch-software-innovation-office-pls How are organizations dealing with digital transformation and especially IoT? The key has to be one where sustainable success is central.

One company that really has become fully engaged in their digital transformation is Bosch, it is well on its way to being a world-leading IoT solution company, offering its expertise, solutions, and knowledge back into its own products and through this expertise also connecting this out to others, to explore and exploit through Bosch’s platform and cloud solutions.

In focusing here specifically on Bosch, we can get a fairly detailed understanding of what challenges are being tackled to connect products, customers, manufacturers, software providers into a connected world where platforms and ecosystems come alive through technology and digital application.

It is a highly complex set of challenges to complete this digitally connected set of solutions but by studying Bosch in some detail and its approach into this, can give us a very detailed understanding as an exemplary example of what they are undertaking to take a leading position in the IIoT world, to make it fully interoperable and realizable.

This path is not for the majority as they are not as well positioned as Bosch but it does give a good understanding of the level of commitment one company has decided to take, to become a leading provider of platform services in manufacturing and smart solutions.

So why am I looking at Bosch relating to ecosystems and platforms?

Let me explain this, after a fair amount of research into them to provide a detailed (enough) understanding of why I think Bosch is a leading provider of platform digital solutions today I was impressed but will it have the ability to translate this over the long term?

Bosch is seemingly wanting to become the one-stop platform provider for manufacturing and connecting all the digital transformational needs and solutions. Can it? What does this mean, is it heading for a leading de-facto industrial platform? What will other organizations need to do in their digital transformation to sit on top of Bosch’s platform?

Bosch, are for me highly relevant in understanding all the complexity that goes into forming a platform, especially in the manufacturing world today and how they are setting about getting all the parties attracted, linking and setting the conditions for the growing participation in establishing of the ecosystem between parties that are wanted to connect.

Innovation Platforms: the future way to go.

July 5, 2021December 22, 2016 by @paul4innovating

platform-building We need to shift our innovation thinking, it needs to be digitally transformed. We need to accelerate our activity and engagement and to achieve this, we need to widen out our communities and connect differently.

This is where platforms come in, “they offer new business models that allow multiple sides (producers and consumers) to interact…..by providing an infrastructure that connects them” (source: Platformed.Info by Sangeet Paul Choudary)

The more I read, discuss and research platforms, the clearer the future becomes for innovation to really advance and achieve its potential, one so often spoken about yet so disappointing in most of its results to date. Innovation calls for the need of a radical change. Technology and its growing potential can make the changes to dramatically alter this.

Actually, technology is transforming the very nature of the firm.

Managing digital knowledge adds value and growth through forming connections

July 5, 2021December 13, 2016 by @paul4innovating

fitting-it-all-together Digital technology is about to become the precursor for all the changes we have put off for years within our organizations.

We need to radically improve our abilities to engage, relate and discover new innovation opportunities at a completely different level of faster and more meaningful performance.

It is through new forms of collaborations that will allow us to connect, by combining the concepts of ecosystems, platforms and seamless customer experience through digital technology, that is allowing this to happen.

Technology is presently moving way ahead of the systems that our organizations have presently in place, many are failing to extract the value and insights that others are beginning to clearly see and capitalize on, through the connection of technologies and market insights.Many lack the ability to connect and gain valuable insights.

Are you ready to thrive in a world of Innovation Ecosystems?

May 8, 2022December 6, 2016 by @paul4innovating

thriving-in-an-ecosystem-design-2 — opening up to the world of ecosystem thinking

We are in need of a profound shift in the Business landscape. Our growth remains constrained by not just the economic conditions we find ourselves in but also because we are failing to make innovation central to change. It remains for most the incremental pathway to steady performance and safe returns.

Yet the world continues to be volatile, the consumer increasingly disgruntled and our political world continues to be turned upside down. Business needs to move from being part of the problem, into pioneering and leading the solutions for growth. Surprisingly it does have the potential for a winning design ‘to hand’ – by managing within innovation ecosystems.

What makes up a winning innovation ecosystem of design?

Moving towards a new connecting innovation model

July 5, 2021December 1, 2016 by @paul4innovating

We are facing tough challenges within the business world. To work through these we are all being asked to transform but there has to be a clear end, a return for all this energy and resources it requires, that we are being asked to spend?

How and where does innovation fit will clearly depend on this transforming effect. We are fairly clear that incremental innovation is just not cutting through to give the types of growth expected. There are many outside our existing organizations, standing impatiently at the gates, waiting to come in and take over with market breaking concepts through different business models .

We have three choices: we need to transform, be disrupted or certainly re-imagine and this is where knowing your ecosystem comes in.

Our existing organization needs to envisage a changing world full of disruption that calls for radical change. To meet different challenges, to be highly adaptive it needs to begin to organize around ecosystems to deliver on a vision that recognizes it has to be part of a greater collaborating network to thrive in this highly connected world.

Today larger organizations are having to face the stark truth, they are losing out, in growth and opportunities.

Either they adapt or die. Technology offers them the transforming means but can they, as leaders, take their people with them? It needs bold leadership. The structure of our business today cannot afford to try and stand alone, it needs to extend beyond its traditional supporting partners, it needs to learn to collaborate with a whole new range of partners, even some previously competitors, to radically adapt to the different world we live in.

The Building Blocks for Managing within an Ecosystem Design

May 8, 2022November 24, 2016 by @paul4innovating

building-blocks-for-ecosystems-2 Today business organizations are in need to put in place the building blocks for managing ecosystem designs.

These building blocks are offering the potential of new pathways to a greater ‘connected’ innovation, expected today, one that gives increased value to the consumer.

Yet the understanding of what this means in commitment and structuring has some clear implications behind this.

Managing ecosystem arrangements I feel requires a far greater understanding of the potential design, so you can achieve a more robust, open, dynamic and highly collaborative environment.

Understanding the Customer Journey is the key to innovating in an ecosystem

July 5, 2021November 16, 2016 by @paul4innovating

evolving-innovation-a-new-form Paul and I have been exploring the interrelationships between innovation, ecosystems and platforms for a few weeks now.

Hopefully we’ve made the point that innovators must expand their horizons, because increasingly customers don’t want or need stand alone, discrete products as much as they want integrated, seamless, holistic solutions.

In fact I think we can easily predict that moderately interesting new innovations that integrate with existing ecosystems and platforms dominate disruptive new products that ignore ecosystems and platforms.

Why? Customers don’t want to give up all that they have invested in the totality of their use of a solution or the experience when using the solution. Even if the disruptive product or service delivers outsized benefits, if it causes the rest of the customers’ experience to suffer or degrade, many will choose to remain on a more integrated solution.

There’s a lot here to unpack.