Designing Ecosystems in Health Understanding

Understanding any health issue is complicated enough, in how a doctor works through the alternatives as a “pattern recognition” when someone sick seeks help.  The diagnostic process is a complex transition process that begins with the patient’s personal illness history to achieve a result that can be categorized so solutions can then be applied.

A patient consulting the doctor about his symptoms starts an intricate process that may label him, classify his illness, indicate certain specific treatments in preference to others, and put him in a prognostic category.

The outcome of the process is regarded as essential for effective treatment by both patient and doctor(1). It is seen as “the clustering of signs and their development over time is, in narrative theory, defined as the plot, with this plot, eventually becoming the diagnosis.

Taking health systems higher into whole health systems

When you take health systems higher, into a design of a whole health system, the complexity becomes a magnitude of order to sort out that is way up there, in a different league. We struggle to find ways to capture whole health systems, perhaps until now.

There are so many gaps in our health system, to the point we are often just plugging parts thinking they are improving the system.  Actually, the opposite is often true, we produce a ‘knock-on’ effect that depreciates the system to make it less effective progressively over time or in surprising sudden fashion. This progressive decline comes partly from not understanding the complete Health Ecosystem you are in. We need to think about designing Health Systems in Ecosystem ways.

It is argued our health systems are failing as they do not address the “whole” health ecosystem, as we only tend to treat part of the system. The doctor is looking to cure the immediate issue, applying solutions that are often grouped as generative but in his judgment applicable to your need.

The question we all face there are significant gaps as the system really is one-sided, it is looking for speedy outcomes, and to limit the cost. This is a solution-providers need but is it coving the patient’s side by delivering value in one that offers affective capacity. Affective here refers to the underlying affective experience of feeling, emotion, or mood, both in its physical and mental capacity to influence and produce lasting change but also to provide a better health system focused on outcomes that work for the system providers and the patients’ perspectives delivering value to both.

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Let’s Create and Rejuvenate with Ecosystems

Credit Tatiana Plakhova @ complexitygraphics.com

Ecosystems are under-deployed or even misunderstood in business. Ecosystems are certainly growing in our jargon to describe something we think we want to achieve, but we fail to recognize many of its functioning aspects or needs to realize it. It is being offered simply as a buzzword.

The business ecosystem is an important business model you can deploy if you are having higher levels of complexity and growing uncertainty, and let’s be honest who doesn’t today? It can also be a way to reach out and have engagement and traction (Facebook, Airbnb, Uber, etc.)

When you are in the pursuit of having the best highly coordinated and geared to optimize performance such as a global supply chain, it is the complexity and integration that needs governance and the utmost attention to the detail and the flows. These are brilliant to “shave” costs, time and are working in predictable market conditions. Continue reading

So are you considering a new platform business model? Good luck!

You cannot escape the discussions around platform business models. Recently I saw that 50% of all organizations are either investing or considering a new platform business model. In a report provided by the IBM Institute for Business Value, released last year called “The Incumbents Strike Back” they really encapsulated the survey work they undertook in four topics that tell a story of today, or it certainly should do.

What’s required, now more than ever, according to IBM, is the fortitude for perpetual reinvention and these four topics tell the story of why these are important:

Firstly we are all “dancing with disruption” and it is the reinventors that are finding the way to balance the existing with the designs of the future. This was described as a “balance between stability and dynamism” and exploring the forces at play.

Secondly, reinventors are placing their “trust in the journey” as they are investing in design thinking, testing the assumptions and re-orientating their organizations to engage with their customers to create deep bonds based on trust, the path to personalization.

Thirdly, the whole value is changing based on “orchestrating the future” where organizations scale differently their partner networks, reconsider their value propositions and allocate resources more on business platform designs.

Fourthly, there is a liberating for “innovation in motion” where constant experimentation, getting close to customers and delving deeper into ever-evolving ecosystems of dynamic teams and partnerships are transforming their landscape.

Two really important points for me in this short report was the pull of the platform business model shown in the visuals provided Continue reading

China and Asia for Ecosystem Dynamism

I was trying to capture the Asian dynamism in how they go about Ecosystem designs for their businesses.

The critical captures for me are based on three critical aspects to create this dynamism.

Firstly, in the social conditions within Asia and China for especially smart technology-led connected solutions.

Secondly, the ability of the solution provider in having the capabilities to push the boundaries, in regulatory change and technology innovations, and ‘impose’ radically different structures along the complete supply chain and have as their central focus the customer engagement processes, that delivers the solution needed in the quickest possible time, at the most economical and convenient cost, at increasing scale to drive down costs.

Thirdly having that significant engagement at the top of the organizations, in designing, directing and determining the outcomes and injecting the enthusiasm, drive, and passion for change and commitment.

I believe these three aspects are creating more dynamic ecosystem environments in Asia and especially China.

In Asia, it is a far more top-down but highly entrepreneurial mindset for those that have broken through and built real scale and really very big businesses on their platforms with the excellent technology and a sharp-minded approach to connecting up the ecosystem within the design and solutions. Continue reading

Seamless experience – give me a break!

How can we achieve seamless experiences when we don’t have seamless organizations?

Before we get to argue for this real customer need of seamless experiences we have to resolve the lack of our seamless organizations.

How can any digital transformation take hold within the organization when there is such a serious lack of customer-centricity?

Business units stay locked in silo’s, being measured by how they perform their tasks, they continue to build their individual business case, often over the detriment of others.

They continue to fall into the trap still, they are internally competing for scarce resource and capital and no one actually resolves this, they relish it!  There is this accepted practice to push constantly on the need to invest in the front-and-back-end solutions when they lack this understanding of the customer journey, and in so doing totally filter out part of the customer expectations, preferences and values, if they do not fit their task at hand for them, as the company providing the product or service.

They fail to recognize that today, the decision is in the hands of the customer, not theirs. Can they continue to ignore knowing everything they should need to know about the customer? Continue reading

Great Apps will deliver the future business value in IIoT

Technology is radically altering our need for innovation. We see increasingly innovation is feeding off the “digital response rate” and how we build and design the application software will transform IIoT as it has for our personal world (B2C), where we download apps on a daily basis to solve a problem or to improve our understanding.

So what is an app? An app is a modern term for a software application, and it is most often used in reference to a mobile app or a small piece of software that runs on a website. It has made significant inroads into B2C offerings, less so on B2B.  It’s typically used to describe anything that isn’t a full-fledged software program, but even that line has become blurred by those developing this apps become more creative and ta into value points for specific application. Typically apps sit on a platform and we download them or simply access them.

The capabilities of these apps vary greatly today, but some companies have started to push the boundaries of what these apps can do, turning the devices into fully functional work tools. Mobile-device management software will explode within the IIoT space. As we grow more enterprise networks the market for smart devices and/or embedded intelligence production processes will see an increase in growth. Apps will allow for a greater building out of our diagnostic needs as well as enable smart nodes. They will assist to combine experience-based knowledge with contextual automation device data and solve problems quicker as a team or send this specific data for analysis and response.

Connecting technology and innovation is altering how we should re-access organizations ability to build out. We are in the middle of a technological-led industrial revolution It is becoming highly dynamic. Apps are a critical part of the building block.

Using an app with new innovations and approaches can provide new functions by tapping into the local power of devices where tablets and smartphone operate as mini-supercomputers on site that is full of sensors, and designing specific apps to explore capabilities and rapidly “feedback” data that has potential value, often called “event management” or experience understanding. Continue reading