How can we achieve seamless experiences when we don’t have seamless organizations?
Before we get to argue for this real customer need of seamless experiences we have to resolve the lack of our seamless organizations.
How can any digital transformation take hold within the organization when there is such a serious lack of customer-centricity?
Business units stay locked in silo’s, being measured by how they perform their tasks, they continue to build their individual business case, often over the detriment of others.
They continue to fall into the trap still, they are internally competing for scarce resource and capital and no one actually resolves this, they relish it! There is this accepted practice to push constantly on the need to invest in the front-and-back-end solutions when they lack this understanding of the customer journey, and in so doing totally filter out part of the customer expectations, preferences and values, if they do not fit their task at hand for them, as the company providing the product or service.
They fail to recognize that today, the decision is in the hands of the customer, not theirs. Can they continue to ignore knowing everything they should need to know about the customer? Continue reading

So Hannover Messe 19 (#HM19) is behind us. The pavilions are being pulled down, some stored away for use next year.
We are caught in a moment of time. All the hype, push, the argument for making the “digital transformation” is so badly stalled in many of our Corporations. We are running a marathon, mostly it seems fueled by “spent” energy and a growing sense of lowering our belief and confidence that we can finish this.
We have ABB forming a JV with Dassault Systems. We have Rockwell firstly linking up with PTC and now a Rockwell and Schlumberger tie up. They will significantly make a difference in the complexity of those offering Industrial IoT platform solutions.
In June 2018 we saw that Rockwell Automation (ROK) made a $1 Billion investment into PTC that will give Rockwell just under a 9% ownership interest in PTC. I decided to wait to look at this. Now here is the time for a review eight months later.
Do you know your platform solution?
I feel 2019 will be a make or break year for the platform providers for IIoT solutions. We are getting a real sense of clarity on who is leading the pack, who is struggling to keep up and some becoming real laggards, that need to change their game dramatically to stay in the platform hunt.
Software stacks. This conquers up a certain mystery for me, so I decided to order up a plate to see if I can digest all they seem to be offering.